Terms of use

Effective Date: June 20, 2025

Introduction

These Terms of Use govern your access to and use of the website of Auto Lux Expert ("we," "our," or "us"). By using our website, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our website.

1. Use of the Website

  • Eligibility: By accessing or using our website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

  • Website Access: We grant you a limited, non-exclusive, non-transferable license to use our website in accordance with these Terms of Use for personal and non-commercial purposes.

  • Prohibited Activities: You may not:

    • Use the website for any unlawful purpose.

    • Access or attempt to access restricted areas of the website without permission.

    • Interfere with the security or integrity of the website.

    • Use the website to distribute harmful or malicious content.

2. Intellectual Property

  • Ownership: All content, features, and functionality on the website, including but not limited to text, graphics, logos, images, and software, are owned by Auto Lux Expert and protected by copyright, trademark, and other intellectual property laws.

  • Restrictions: You may not reproduce, distribute, modify, or create derivative works based on any of the content on our website without our prior written consent.

3. Product Information and Availability

While we make every effort to provide accurate information about the products and services offered on our website, we do not guarantee that the descriptions, pricing, or availability of products are accurate, complete, or up-to-date. We reserve the right to correct any errors and update the website at our discretion.

4. Limitation of Liability

  • No Warranty: Our website is provided "as is" and "as available" without any warranties, express or implied, including but not limited to the accuracy, reliability, or availability of the content or services offered.

  • Limitation of Damages: To the fullest extent permitted by applicable law, Auto Lux Expert shall not be liable for any damages arising from the use or inability to use the website, including but not limited to indirect, incidental, punitive, or consequential damages.

5. Termination

We reserve the right to terminate or suspend your access to the website, at our sole discretion, without notice or liability, for any reason, including for violations of these Terms of Use.

6. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada. Any disputes related to these Terms of Use will be resolved in the competent courts of Montreal, Quebec.

7. Changes to These Terms

We may update or modify these Terms of Use at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. Please check this page regularly to stay informed about any updates.

8. Contact Information

For any questions regarding these Terms of Use, please contact us at:

Auto Lux Expert
4510 Rue De Bullion, Montréal, QC H2T 1N9, Canada
Phone: +15148458085
Email: info@autoluxexpert.com

Cancellation and Refund Policy - Auto Lux Expert

Effective Date: June 20, 2025

At Auto Lux Expert, we strive to provide a seamless experience for our customers. However, we understand that sometimes plans change. Below are the terms regarding cancellations, refunds, and returns.

1. Cancellation of Services

  • Service Cancellations: You may cancel your service appointment, such as a test drive or vehicle service, by notifying us at least 48 hours in advance. Cancellations made within 48 hours may incur a cancellation fee.

  • Vehicle Purchase Cancellations: Once a vehicle purchase agreement is signed, cancellations are generally not allowed. However, in certain circumstances (such as defects in the vehicle or failure to meet contractual terms), we will work with you to resolve the issue.

2. Refunds

  • Vehicle Purchases: Due to the nature of our products, vehicle sales are generally final. However, if there is a significant issue with the vehicle that affects its safety or functionality and it was not disclosed during the sale, we will provide a full refund or exchange, subject to inspection and applicable warranties.

  • Leasing Fees: If you lease a vehicle through Auto Lux Expert and decide to cancel the lease, the cancellation terms will depend on the lease agreement you signed. Generally, there are no refunds for leasing fees after the contract is signed unless otherwise specified in the agreement.

  • Service Fees: Refunds for services, including maintenance or repairs, may be granted in the event of an error on our part, such as incorrect services rendered or faulty repairs. All refund requests must be made within 14 days of the service date.

3. Return of Vehicles

  • Defective Vehicles: If a vehicle purchased from us is defective, we will assess the issue and either repair or replace the vehicle or offer a refund, subject to the terms of our warranty policy. In cases of defects, please contact us immediately within 7 days of taking delivery of the vehicle.

  • Non-Defective Vehicles: Returns for non-defective vehicles are not permitted. All sales are final once the vehicle has been delivered.

4. Process for Cancellations and Refunds

To request a cancellation or refund, please contact us through one of the following channels:

  • Email: info@autoluxexpert.com

  • Phone: +15148458085

  • Address: 4510 Rue De Bullion, Montréal, QC H2T 1N9, Canada

Please provide details of the transaction or service, including your name, contact information, and the reason for the cancellation or refund request. We will review your request and respond within 5 business days.

5. Exceptions

Certain circumstances or special promotions may have different cancellation or refund policies. Please refer to the specific terms outlined at the time of purchase or service.

6. Changes to the Cancellation and Refund Policy

We may update or modify our Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. Please check this page periodically to stay informed about any updates.

7. Contact Information

For questions regarding cancellations, refunds, or returns, please contact us at:

Auto Lux Expert
4510 Rue De Bullion, Montréal, QC H2T 1N9, Canada
Phone: +15148458085
Email: info@autoluxexpert.com